Shipping policy
At Aubrica, we aim to process and deliver orders as quickly, safely, and reliably as possible. Please review the information below for details about order processing, shipping times, tracking, and delivery issues.
Shipment Processing Time
All orders are processed within 1–2 business days after being placed.
Orders are not processed or shipped on weekends or holidays. Orders placed after 12:00 PM EST on Friday may begin processing the following business day.
During periods of high order volume, promotions, supplier delays, or carrier disruptions, processing may take slightly longer. If there is a significant delay with your order, we will do our best to notify you by email.
Shipping Rates and Delivery Estimates
Shipping costs, if applicable, will be calculated and displayed at checkout.
Estimated delivery time is 4–20 business days after your order has been processed and shipped.
Please note that delivery times are estimates only and are not guaranteed. Shipping times may vary depending on your location, carrier delays, customs processing, public holidays, weather events, or other circumstances outside of Aubrica’s control.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to update after it has been issued by the carrier.
Customs, Duties, and Taxes
Aubrica is not responsible for any customs fees, duties, taxes, tariffs, import charges, or other fees that may apply to your order.
Any fees imposed during or after shipping are the responsibility of the customer.
Incorrect Shipping Addresses
Please ensure your shipping address is entered correctly at checkout.
If we notice an issue with your address, we may attempt to contact you for clarification. However, Aubrica is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete shipping address provided by the customer.
If an order is returned to us due to an incorrect address, refused delivery, or failure to collect the package, we may offer a reshipment or refund where possible. Additional shipping costs may apply.
Lost, Missing, or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it, please contact us as soon as possible at aubrica@outlook.com.
We recommend checking with household members, neighbours, building management, your local post office, or the shipping carrier first, as packages are sometimes marked as delivered before final delivery occurs.
Where applicable, we may assist with filing a claim or investigation with the carrier. Please allow up to 21 business days for carrier investigations to be completed.
Aubrica is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
Damaged Items
If your order arrives damaged, please contact us at aubrica@outlook.com as soon as possible with your order number and clear photos of the damaged item and packaging.
Please keep all packaging materials and damaged goods, as they may be required for a carrier claim.
We will review the issue and do our best to provide a suitable resolution where appropriate.
Shipping Delays
Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to high demand, carrier backlogs, customs inspections, supply chain disruptions, public holidays, or other factors outside of our control.
Please allow the full estimated shipping window of 4–20 business days before contacting us about a delayed shipment, unless your tracking has not updated for an unusually long period.
Need Assistance?
If you have any questions about your order, shipment, tracking, or delivery status, please contact us at:
Our team will be happy to assist you.